Pet Boarding Extras and Guest Services in Dural

We are open:

• • Monday – Friday: 8am – 5pm *
• • Saturday: 8am – 4pm *
• • Sunday: 2pm – 5pm *
• We are closed between 12pm – 1pm on all of these days.

We are closed on all public holidays.

Please note, before or after hours pickup and drop off services are strictly prohibited for the safety and well-being of our guests and employees. These conditions are not negotiable.

In the event our services are rendered outside of our office hours, a fee will be payable in the amount of $350.00 per hour outside of opening hours (minimum 1 hour charge). The option to offer any service outside of our office hours remain at the sole discretion of the company.

Yes, for everyones safety, all dogs must arrive on lead and cats and small pets must be secured in individual carriers.

Leads and collars are returned to the client upon check-in, so please remember to bring them back with you at pick-up time. This helps us ensure a smooth and safe handover for all pets.

Of course! We are happy to show you around.

We allow tours from Monday – Saturday. Please enquire with our reception staff or book online

Unfortunately, we cannot accommodate tours during any School Holiday period, Public Holidays or Sundays.

We accept Visa, MasterCard, AMEX, Eftpos, Cash & Online (via portal). We ask that your account is paid at the start of your pets stay and that any extensions are to be paid at time of notification.

A 25% non-refundable booking confirmation fee is required to secure your pet's stay.

Full details of payment terms can be found in our Boarding Terms

Not at all! We provide a premium diet of Royal Canin Kibble, served once daily according to your pets weight and nutritional needs.

If you’d prefer to bring your pets food from home, that is absolutely fine, just be aware a small storage and corkage fee may apply.

Please chat with our reception team when booking to discuss your preferences.

In the unlikely event that your pet requires veterinary treatment during their stay we will attempt to contact you or your listed emergency contact on the telephone numbers provided and seek instructions. If we are unable to reach you on the telephone, we will attempt to contact you via the email address provided and seek instructions. If we are still unable to make contact through these methods, we will make a decision based on the welfare and best interest of the pet.

Should your pet require veterinary treatment, they will be taken to the local vet for which a fee will be charged for transport and time spent at the vet. Please note after hours or public holidays incur additional charges. Should you request to have your pet taken to your treating vet, further charges will apply.

Please note that all veterinary fees are the responsibility of the owner and must be paid on presentation of the invoice.

If your pet requires medication, we need to ensure that the medication is professionally prescribed and labelled by the attending veterinarian. In addition, you will also be required to ensure that we have ample supply for your pet during their stay.

We do charge an administration fee as it can be a timely practice to ensure that the medication has been correctly applied or swallowed. We are unable to administer injectable medications, such as insulin. However, we can provide medications in tablet or liquid form.

We do insist that prior to boarding your pet that parasite control has been applied to your pet to ensure the spread of fleas, worms or ticks do not compromise the stay of other guests. Paralysis ticks are prevalent along the East Coast of Australia and tick treatment will need to be given to cover your pet during their entire stay. Please check with us to ensure we accept the treatment method.

Please notify our team of any medical conditions and medication requirements for your pet prior to arrival.

Just like us on holidays, pets can lose weight from being more active or occasionally gain a little from extra indulgence!

To keep an eye on your pet’s health, we use vet quality scales to weigh all pets on arrival and departure. We regularly monitor weight to ensure your pet is maintaining a healthy body condition.

Dogs and cats over the age of 10 are considered senior guests.

Senior guests typically require more attention from our team during their stay as they generally have more pre-existing medical conditions than our younger guests.

We require a fit to board letter for all guests over the age of 10 to ensure our facilities are right for your fur-baby. This letter is required to be updated every 3 months.

If your senior pet has a number of medical conditions, gets very stressed in new situations or is not an experienced boarder, you may want to consider alternative options such as a home pet-sitting service. If you do need to board your pet outside of the home and they have a serious or unpredictable medical condition, your veterinarian may be a better choice, as they will be able to spot an impending crisis quickly and take the appropriate action.

Unfortunately, no amount of supervision or hygiene practices can completely eliminate the presence of Canine Cough. Just like human colds and Flu’s the virus is unpredictable even in the cleanest environment.

While we insist that all our canine guests are adequately immunized before staying with us, this does not stop the presence of canine cough. The common signs of Canine Cough are:

• • persistent dry coughing
  
• • gagging
  
• • fever
  
• • eye and nasal discharge
  
• • lethargy
  
• • sneezing and snorting
  

If you’re concerned your dog may have Canine Cough, we recommend reaching out to your veterinarian immediately.

If there are any concerns about Canine Cough at our facility, we will immediately isolate the dog and perform rigorous cleaning processes around the resort on top of the already thorough daily cleaning methods we have in place.

Sydney Petlands will not be held accountable in the event that an animal contracts the virus but will make every attempt to make sure the pet is comfortable and treatment is sought. Any veterinarian fees will be billed to the corresponding owner.

If your pet's stay includes a pet postcard, or you've purchased one as part of our additional guest services, you will receive an email notification to alert you when it is ready to view. For more instructions on pet postcards, please visit our Pet Postcard Guide