
Where Creature Comforts Come to Life
Pet Boarding Extras and Guest Services in Dural
At Sydney Petlands, we offer a range of add-on Guest Services to make your pet’s stay even more comfortable, convenient, and personalised. From our Pet Taxi pick-up and drop-off service to extra playtime, tailored meals, treats, bathing, and health support—we’re here to take care of the little extras.
Benefits of Guest Services at Sydney Petlands
More Comfort, Less Stress
Extras like enrichment sessions, ice blocks, and soothing washes help pets feel calm and content.
Support for Special Needs
Whether it’s medication, health checks or specific diets, we offer extra care where it’s needed.
Keeps Routines on Track
Flexible food options and scheduled extras help your pet feel more at home.
Happy Pets, Happy Pickups
Return to a clean, well-fed, relaxed pet—fresh from play, pampering, and lots of love.
Trusted by Pet Parents
Our trained team handles every guest with attention and kindness—just like family.
Easy to Add
Guest Services can be added at any time—whether you're booking or already checked in, we make it easy.

Why Choose Sydney Petlands for Guest Services
Convenient Transport
Our Pet Taxi saves you time and makes drop-offs and pick-ups simple and stress-free.
Optional Extras, Your Way
Add what suits your pet—playtime, pampering, meals or medication—only if and when you need them.
One Place for Everything
Boarding, enrichment, health care, meals and more—all in one trusted location.
Tailored Touches
From dietary preferences to play styles, we personalise your pet’s experience with care.
Trusted by Pet Parents
Our trained team handles every guest with attention and kindness—just like family.
Sydney Petlands Guest Services Frequently Asked Questions
We are open; Monday to Friday: 8am to 5pm* Saturday: 8am – 4pm* *We are closed between 12pm and 1pm on all of these days Sunday: 2pm - 5pm
We are closed all Public Holidays.
Please note, before or after-hours pick up and drop off services are strictly prohibited for the safety and well-being of our guests and employees. These conditions are not negotiable.
In the event our services are rendered outside of our office hours, a fee will be payable in the amount of $350 per hour outside of opening hours (minimum 1 hour charge). The option to offer any service outside of our office hours remains at the sole discretion of the company.
Of course. We are happy to show you around, please arrange a tour with our reception staff.
We accept cash, credit card or eftpos. We ask that your account is paid at the start of your pets stay and that any extensions are to be paid at the time of notification.
A 25% non-refundable booking confirmation fee is required to secure your pets stay.
You don’t have to provide your own food as we have quality premium food available, however having your pets own diet can assist your dog in the event that they may suffer from an upset stomach when changing food brands or health issues. If you would prefer to provide your own special diet, we ask that you discuss it with us upon making a booking.
In the unlikely event that your pet requires veterinary treatment during their stay we will attempt to contact you or your listed emergency contact on the telephone numbers provided and seek instructions. If we are unable to reach you on the telephone, we will attempt to contact you via the email address provided and seek instructions. If we are still unable to make contact through these methods, we will make a decision based on the welfare and best interest of the pet.
Should your pet require veterinary treatment, they will be taken to the local vet for which a fee will be charged for transport and time spent at the vet ($40.00 transport, $25.00 labour per hour, $15.00 van sterilisation). Please note after hours or public holidays incur additional charges ($40.00 transport, $50.00 labour per hour, $15.00 van sterilisation). Should you request to have your pet taken to your treating vet, further charges will apply.
Please note that all veterinary fees are the responsibility of the owner and must be paid on presentation of the invoice.
If your pet requires medication, we need to ensure that the medication is professionally prescribed and labelled by the attending veterinarian. In addition, you will also be required to ensure that we have ample supply for your pet during their stay.
We do charge an administration fee as it can be a timely practice to ensure that the medication has been correctly applied or swallowed. We are unable to administer injectable medications, such as insulin. However, we can provide medications in tablet or liquid form.
We do insist that prior to boarding your pet that parasite control has been applied to your pet to ensure the spread of fleas, worms or ticks do not compromise the stay of other guests. Paralysis ticks are prevalent along the East Coast of Australia and tick treatment will need to be given to cover your pet during their entire stay. Please check with us to ensure we accept the treatment method.
With certain breeds of dogs or easily stressed dogs you may expect a small amount of weight loss. This has nothing to do with not getting enough food, it has everything to do with how your dog manages stress and with how much movement your dog does during their time with us.
Like us, we can lose weight on our holidays from doing more activities or gain weight by eating too well. We have vet quality scales in reception that we will weigh all pets on arrival and departure to ensure they haven’t lost or gained too much weight. For pets staying long term we will periodically weigh the pet to ensure they are sustaining a correct body weight.
Dogs over the age of 7 – 9 years will be noted as a senior guest as well as cats aged from 8-10.
Senior guests typically require more attention from our team during their stay as they generally have more pre-existing medical conditions than our younger pets.
You will need to visit your veterinary clinic and provide a fit-to-board letter to us every 3 months. This is so we can ensure our facilities are right for your fur-baby.
You’ll also need to complete an Aged Care Form. Our team will be sure to send this out to you upon creating your booking. Be sure to have this completed and sent back to us before your pet’s stay with us.
If your senior pet has a number of medical conditions, gets very stressed in new situations or is not an experienced boarder, you may want to consider alternative options such as a home pet-sitting service. If you do need to board your pet outside of the home and they have a serious or unpredictable medical condition, your veterinarian may be a better choice, as they will be able to spot an impending crisis quickly and take the appropriate action.
Due to the extra care that is essential for older pets, an aged care fee of $5 per day will be applied on top of your booking.
Unfortunately, no amount of supervision or hygiene practices can completely eliminate the presence of Canine Cough. Just like human colds and Flu’s the virus is unpredictable even in the cleanest environment.
While we insist that all our canine guests are adequately immunized before staying with us, this does not stop the presence of canine cough.
The common signs of Canine Cough are:
- persistent dry coughing
- gagging
- fever
- eye and nasal discharge
- lethargy
- sneezing and snorting
If you’re concerned your dog may have Canine Cough, we recommend reaching out to your veterinarian immediately.
If there are any concerns about Canine Cough at our facility, we will immediately isolate the dog and perform rigorous cleaning processes around the resort on top of the already thorough daily cleaning methods we have in place.
Sydney Petlands will not be held accountable in the event that an animal contracts the virus but will make every attempt to make sure the pet is comfortable and treatment is sought. Any veterinarian fees will be billed to the corresponding owner.