We are open; Monday to Friday: 8am to 5pm* Saturday: 8am – 4pm* *We are closed between 12pm and 1pm on all of these days Sunday: 2pm - 5pm

We are closed all Public Holidays.

Please note, before or after-hours pick up and drop off services are strictly prohibited for the safety and well-being of our guests and employees. These conditions are not negotiable.

In the event our services are rendered outside of our office hours, a fee will be payable in the amount of $350 per hour outside of opening hours (minimum 1 hour charge). The option to offer any service outside of our office hours remains at the sole discretion of the company.

Of course. We are happy to show you around, please arrange a tour with our reception staff.

We accept cash, credit card or eftpos. We ask that your account is paid at the start of your pets stay and that any extensions are to be paid at the time of notification.

A 25% non-refundable booking confirmation fee is required to secure your pets stay.

You don’t have to provide your own food as we have quality premium food available, however having your pets own diet can assist your dog in the event that they may suffer from an upset stomach when changing food brands or health issues. If you would prefer to provide your own special diet, we ask that you discuss it with us upon making a booking.

In the unlikely event that your pet requires veterinary treatment during their stay we will attempt to contact you or your listed emergency contact on the telephone numbers provided and seek instructions. If we are unable to reach you on the telephone, we will attempt to contact you via the email address provided and seek instructions. If we are still unable to make contact through these methods, we will make a decision based on the welfare and best interest of the pet.

Should your pet require veterinary treatment, they will be taken to the local vet for which a fee will be charged for transport and time spent at the vet ($40.00 transport, $25.00 labour per hour, $15.00 van sterilisation). Please note after hours or public holidays incur additional charges ($40.00 transport, $50.00 labour per hour, $15.00 van sterilisation). Should you request to have your pet taken to your treating vet, further charges will apply.

Please note that all veterinary fees are the responsibility of the owner and must be paid on presentation of the invoice.

If your pet requires medication, we need to ensure that the medication is professionally prescribed and labelled by the attending veterinarian. In addition, you will also be required to ensure that we have ample supply for your pet during their stay.

We do charge an administration fee as it can be a timely practice to ensure that the medication has been correctly applied or swallowed. We are unable to administer injectable medications, such as insulin. However, we can provide medications in tablet or liquid form.

We do insist that prior to boarding your pet that parasite control has been applied to your pet to ensure the spread of fleas, worms or ticks do not compromise the stay of other guests. Paralysis ticks are prevalent along the East Coast of Australia and tick treatment will need to be given to cover your pet during their entire stay. Please check with us to ensure we accept the treatment method.

With certain breeds of dogs or easily stressed dogs you may expect a small amount of weight loss. This has nothing to do with not getting enough food, it has everything to do with how your dog manages stress and with how much movement your dog does during their time with us.

Like us, we can lose weight on our holidays from doing more activities or gain weight by eating too well. We have vet quality scales in reception that we will weigh all pets on arrival and departure to ensure they haven’t lost or gained too much weight. For pets staying long term we will periodically weigh the pet to ensure they are sustaining a correct body weight.

Dogs over the age of 7 – 9 years will be noted as a senior guest as well as cats aged from 8-10.

Senior guests typically require more attention from our team during their stay as they generally have more pre-existing medical conditions than our younger pets.

You will need to visit your veterinary clinic and provide a fit-to-board letter to us every 3 months. This is so we can ensure our facilities are right for your fur-baby.

You’ll also need to complete an Aged Care Form. Our team will be sure to send this out to you upon creating your booking. Be sure to have this completed and sent back to us before your pet’s stay with us.

If your senior pet has a number of medical conditions, gets very stressed in new situations or is not an experienced boarder, you may want to consider alternative options such as a home pet-sitting service. If you do need to board your pet outside of the home and they have a serious or unpredictable medical condition, your veterinarian may be a better choice, as they will be able to spot an impending crisis quickly and take the appropriate action.

Due to the extra care that is essential for older pets, an aged care fee of $5 per day will be applied on top of your booking.

Unfortunately, no amount of supervision or hygiene practices can completely eliminate the presence of Canine Cough. Just like human colds and Flu’s the virus is unpredictable even in the cleanest environment.

While we insist that all our canine guests are adequately immunized before staying with us, this does not stop the presence of canine cough.

The common signs of Canine Cough are:

• persistent dry coughing
  
• gagging
  
• fever
  
• eye and nasal discharge
  
• lethargy
  
• sneezing and snorting
  

If you’re concerned your dog may have Canine Cough, we recommend reaching out to your veterinarian immediately.

If there are any concerns about Canine Cough at our facility, we will immediately isolate the dog and perform rigorous cleaning processes around the resort on top of the already thorough daily cleaning methods we have in place.

Sydney Petlands will not be held accountable in the event that an animal contracts the virus but will make every attempt to make sure the pet is comfortable and treatment is sought. Any veterinarian fees will be billed to the corresponding owner.

We are open; Monday to Friday: 8am to 5pm* Saturday: 8am – 4pm* *We are closed between 12pm and 1pm on all of these days Sunday: 2pm - 5pm

We are closed all Public Holidays.

Please note, before or after-hours pick up and drop off services are strictly prohibited for the safety and well-being of our guests and employees. These conditions are not negotiable.

In the event our services are rendered outside of our office hours, a fee will be payable in the amount of $350 per hour outside of opening hours (minimum 1 hour charge). The option to offer any service outside of our office hours remains at the sole discretion of the company.

In the unlikely event that your pet requires veterinary treatment during their stay we will attempt to contact you or your listed emergency contact on the telephone numbers provided and seek instructions. If we are unable to reach you on the telephone, we will attempt to contact you via the email address provided and seek instructions. If we are still unable to make contact through these methods, we will make a decision based on the welfare and best interest of the pet.

Should your pet require veterinary treatment, they will be taken to the local vet for which a fee will be charged for transport and time spent at the vet ($40.00 transport, $25.00 labour per hour, $15.00 van sterilisation). Please note after hours or public holidays incur additional charges ($40.00 transport, $50.00 labour per hour, $15.00 van sterilisation). Should you request to have your pet taken to your treating vet, further charges will apply.

Please note that all veterinary fees are the responsibility of the owner and must be paid on presentation of the invoice.

Yes, your pets have the good fortune of having one of our wonderful staff members monitor them around the clock. We have a live-in on site staff member so if there’s any activity during the night that needs to be investigated, we are there to ensure happy cats and dogs around the clock.

If your pet requires medication, we need to ensure that the medication is professionally prescribed and labelled by the attending veterinarian. In addition, you will also be required to ensure that we have ample supply for your pet during their stay.

We do charge an administration fee as it can be a timely practice to ensure that the medication has been correctly applied or swallowed. We are unable to administer injectable medications, such as insulin. However, we can provide medications in tablet or liquid form.

We do insist that prior to boarding your pet that parasite control has been applied to your pet to ensure the spread of fleas, worms or ticks do not compromise the stay of other guests. Paralysis ticks are prevalent along the East Coast of Australia and tick treatment will need to be given to cover your pet during their entire stay. Please check with us to ensure we accept the treatment method.

We are open; Monday to Friday: 8am to 5pm* Saturday: 8am – 4pm* *We are closed between 12pm and 1pm on all of these days Sunday: 2pm - 5pm

We are closed all Public Holidays.

Please note, before or after-hours pick up and drop off services are strictly prohibited for the safety and well-being of our guests and employees. These conditions are not negotiable.

In the event our services are rendered outside of our office hours, a fee will be payable in the amount of $350 per hour outside of opening hours (minimum 1 hour charge). The option to offer any service outside of our office hours remains at the sole discretion of the company.

Of course. We are happy to show you around, please arrange a tour with our reception staff.

We accept cash, credit card or eftpos. We ask that your account is paid at the start of your pets stay and that any extensions are to be paid at the time of notification.

A 25% non-refundable booking confirmation fee is required to secure your pets stay.

We have large spacious exercise yards that we encourage our canine guests to have a good romp around in so they can stretch and get their daily exercise.

We also have extra playtimes available to be added to your pet’s booking. Speak to our lovely receptionists about extra play.

You don’t have to provide your own food as we have quality premium food available, however having your pets own diet can assist your dog in the event that they may suffer from an upset stomach when changing food brands or health issues. If you would prefer to provide your own special diet, we ask that you discuss it with us upon making a booking.

We can arrange play time with a doggy friend providing we have a dog with mutual social behaviour of course! Please discuss with us prior to check in for details.

Absolutely yes. It is federal and respective state law for any cat or dog visiting a licensed boarding kennel to have their appropriate vaccinations. No refunds or credits will be given should these not be up to date by time of booking.

Dogs All our canine guests require a C5 vaccine which covers Distemper, Hepatitis, Parvovirus, Bordetella & Canine Cough. The original vaccination certificate is required on arrival and then every 12 months when it is updated.

Cats All our feline guests require a minimum of F3. This vaccine covers Feline Enteritis, Rhinotracheitis Virus and Calici Virus which both cause Cat Flu. The vaccination certificate is required on arrival and then every 12 months when it is updated.

Unfortunately, no amount of supervision or hygiene practices can completely eliminate the presence of Canine Cough. Just like human colds and Flu’s the virus is unpredictable even in the cleanest environment.

While we insist that all our canine guests are adequately immunized before staying with us, this does not stop the presence of canine cough.

The common signs of Canine Cough are:

• persistent dry coughing
  
• gagging
  
• fever
  
• eye and nasal discharge
  
• lethargy
  
• sneezing and snorting
  

If you’re concerned your dog may have Canine Cough, we recommend reaching out to your veterinarian immediately.

If there are any concerns about Canine Cough at our facility, we will immediately isolate the dog and perform rigorous cleaning processes around the resort on top of the already thorough daily cleaning methods we have in place.

Sydney Petlands will not be held accountable in the event that an animal contracts the virus but will make every attempt to make sure the pet is comfortable and treatment is sought. Any veterinarian fees will be billed to the corresponding owner.

We are open; Monday to Friday: 8am to 5pm* Saturday: 8am – 4pm* *We are closed between 12pm and 1pm on all of these days Sunday: 2pm - 5pm

We are closed all Public Holidays.

Please note, before or after-hours pick up and drop off services are strictly prohibited for the safety and well-being of our guests and employees. These conditions are not negotiable.

In the event our services are rendered outside of our office hours, a fee will be payable in the amount of $350 per hour outside of opening hours (minimum 1 hour charge). The option to offer any service outside of our office hours remains at the sole discretion of the company.

Absolutely yes. It is federal and respective state law for any cat or dog visiting a licensed boarding kennel to have their appropriate vaccinations. No refunds or credits will be given should these not be up to date by time of booking.

Dogs All our canine guests require a C5 vaccine which covers Distemper, Hepatitis, Parvovirus, Bordetella & Canine Cough. The original vaccination certificate is required on arrival and then every 12 months when it is updated.

Cats All our feline guests require a minimum of F3. This vaccine covers Feline Enteritis, Rhinotracheitis Virus and Calici Virus which both cause Cat Flu. The vaccination certificate is required on arrival and then every 12 months when it is updated.

Tours of our resorts are encouraged and welcome by appointment only. Please call our reception team to book a tour time and day.

Unfortunately, we can not accommodate tours during any School Holiday period, public holidays or Sundays.

We have large spacious exercise yards that we encourage our canine guests to have a good romp around in so they can stretch and get their daily exercise.

We also have extra playtimes available to be added to your pet’s booking. Speak to our lovely receptionists about extra play.

We can arrange play time with a doggy friend providing we have a dog with mutual social behaviour of course! Please discuss with us prior to check in for details.

We do not recommend bringing your own bedding simply because personal bedding will not be treated the same way by your dog in our kennel as it will at home. We will provide comfortable and adequate bedding for your furry friend however if you have an elderly pet with special needs, we are happy to discuss.

Sydney Petlands will accept no responsibility for damage or loss in the event that you insist your bedding accompanies your dog and there may even be a surcharge if it’s required to be laundered.

We have toys at Sydney Petlands for your pets to play with, however some of our guests have their own favourite toy. As with bedding, toys can get a rougher than normal workout which also means it could be destroyed or lost during play.

Sydney Petlands will accept no responsibility in the event that a toy is lost or damaged as we are happy to provide our own for your pet to play with and accept this loss.

You don’t have to provide your own food as we have quality premium food available, however having your pets own diet can assist your dog in the event that they may suffer from an upset stomach when changing food brands or health issues. If you would prefer to provide your own special diet, we ask that you discuss it with us upon making a booking.

Unfortunately, no amount of supervision or hygiene practices can completely eliminate the presence of Canine Cough. Just like human colds and Flu’s the virus is unpredictable even in the cleanest environment.

While we insist that all our canine guests are adequately immunized before staying with us, this does not stop the presence of canine cough.

The common signs of Canine Cough are:

• persistent dry coughing
  
• gagging
  
• fever
  
• eye and nasal discharge
  
• lethargy
  
• sneezing and snorting
  

If you’re concerned your dog may have Canine Cough, we recommend reaching out to your veterinarian immediately.

If there are any concerns about Canine Cough at our facility, we will immediately isolate the dog and perform rigorous cleaning processes around the resort on top of the already thorough daily cleaning methods we have in place.

Sydney Petlands will not be held accountable in the event that an animal contracts the virus but will make every attempt to make sure the pet is comfortable and treatment is sought. Any veterinarian fees will be billed to the corresponding owner.

With certain breeds of dogs or easily stressed dogs you may expect a small amount of weight loss. This has nothing to do with not getting enough food, it has everything to do with how your dog manages stress and with how much movement your dog does during their time with us.

Like us, we can lose weight on our holidays from doing more activities or gain weight by eating too well. We have vet quality scales in reception that we will weigh all pets on arrival and departure to ensure they haven’t lost or gained too much weight. For pets staying long term we will periodically weigh the pet to ensure they are sustaining a correct body weight.

We are open; Monday to Friday: 8am to 5pm* Saturday: 8am – 4pm* *We are closed between 12pm and 1pm on all of these days Sunday: 2pm - 5pm

We are closed all Public Holidays.

Please note, before or after-hours pick up and drop off services are strictly prohibited for the safety and well-being of our guests and employees. These conditions are not negotiable.

In the event our services are rendered outside of our office hours, a fee will be payable in the amount of $350 per hour outside of opening hours (minimum 1 hour charge). The option to offer any service outside of our office hours remains at the sole discretion of the company.

Of course. We are happy to show you around, please arrange a tour with our reception staff.

We accept cash, credit card or eftpos. We ask that your account is paid at the start of your pets stay and that any extensions are to be paid at the time of notification.

A 25% non-refundable booking confirmation fee is required to secure your pets stay.

Absolutely yes. It is federal and respective state law for any cat or dog visiting a licensed boarding kennel to have their appropriate vaccinations. No refunds or credits will be given should these not be up to date by time of booking.

Dogs All our canine guests require a C5 vaccine which covers Distemper, Hepatitis, Parvovirus, Bordetella & Canine Cough. The original vaccination certificate is required on arrival and then every 12 months when it is updated.

Cats All our feline guests require a minimum of F3. This vaccine covers Feline Enteritis, Rhinotracheitis Virus and Calici Virus which both cause Cat Flu. The vaccination certificate is required on arrival and then every 12 months when it is updated.

We do not recommend bringing your own bedding simply because personal bedding will not be treated the same way by your dog in our kennel as it will at home. We will provide comfortable and adequate bedding for your furry friend however if you have an elderly pet with special needs, we are happy to discuss.

Sydney Petlands will accept no responsibility for damage or loss in the event that you insist your bedding accompanies your dog and there may even be a surcharge if it’s required to be laundered.

We have toys at Sydney Petlands for your pets to play with, however some of our guests have their own favourite toy. As with bedding, toys can get a rougher than normal workout which also means it could be destroyed or lost during play.

Sydney Petlands will accept no responsibility in the event that a toy is lost or damaged as we are happy to provide our own for your pet to play with and accept this loss.

In the unlikely event that your pet requires veterinary treatment during their stay we will attempt to contact you or your listed emergency contact on the telephone numbers provided and seek instructions. If we are unable to reach you on the telephone, we will attempt to contact you via the email address provided and seek instructions. If we are still unable to make contact through these methods, we will make a decision based on the welfare and best interest of the pet.

Should your pet require veterinary treatment, they will be taken to the local vet for which a fee will be charged for transport and time spent at the vet ($40.00 transport, $25.00 labour per hour, $15.00 van sterilisation). Please note after hours or public holidays incur additional charges ($40.00 transport, $50.00 labour per hour, $15.00 van sterilisation). Should you request to have your pet taken to your treating vet, further charges will apply.

Please note that all veterinary fees are the responsibility of the owner and must be paid on presentation of the invoice.

A lot of people worry about this but there’s nothing to worry about. In all the years we have been in the industry we have never seen a pet not be happy to see it’s owner again! Pet’s may behave a little different for a day or two when they return home but that’s normal too. Sometimes we are exactly the same after a big holiday with jet-lag or even the come down of been away on a holiday and the reality of returning can modify our behaviour.

Dogs and cats are no different in this regard and can return home either in an excitable state or even tired and needing to rest after having spent more time being active at our resort.

Dogs in particular will many times drink a lot when they get home or appear they haven’t been fed by appearing hungry. Be careful not to over feed or over water the dog as we always provide a bucket of fresh water accessible at all times and more than enough food for your size dog.

If your pet is not eating or drinking, is vomiting or excessive diarrhoea, we recommend the pet being seen by a vet and of course, please let us know.