We are open:

• • Monday – Friday: 8am – 5pm *
• • Saturday: 8am – 4pm *
• • Sunday: 2pm – 5pm *
• We are closed between 12pm – 1pm on all of these days.

We are closed on all public holidays.

Please note, before or after hours pickup and drop off services are strictly prohibited for the safety and well-being of our guests and employees. These conditions are not negotiable.

In the event our services are rendered outside of our office hours, a fee will be payable in the amount of $350.00 per hour outside of opening hours (minimum 1 hour charge). The option to offer any service outside of our office hours remain at the sole discretion of the company.

Absolutely yes. It is federal and respective state law for any cat or dog visiting a licensed boarding kennel to have their appropriate vaccinations. No refunds or credits will be given should these not be up to date by time of booking.

Dogs All our canine guests require a C5 vaccine which covers Distemper, Hepatitis, Parvovirus, Bordetella & Canine Cough. The original vaccination certificate is required on arrival and then every 12 months when it is updated.

Cats All our feline guests require a minimum of F3. This vaccine covers Feline Enteritis, Rhinotracheitis Virus and Calici Virus which both cause Cat Flu. The vaccination certificate is required on arrival and then every 12 months when it is updated.

Yes! We have large spacious exercise yards that we encourage our canine guests to have a good romp around in so they can stretch and get their daily exercise.

We also have extra playtimes available to be added to your pet’s booking. Ask our lovely receptionists about adding extra playtimes.

Absolutely! Dogs booked under our Social Standard Boarding will enjoy supervised group play with other pups of similar breed, size, age and temperament.

For pets booked into our Private Standard Boarding, they’ll still enjoy one on one playtime with our Pet Nannies.

If your pup is in private boarding but you’d like to add social playtime, enquire with our lovely receptionists at time of booking.

We kindly ask that you leave your pets toys and blankets at home. Our resort is fully stocked with plenty of toys, soft bedding and enrichment items to keep your furry friend comfortable and entertained during their stay.

This also helps us avoid any lost or damaged personal items. Sydney Petlands will accept no responsibility for damage or loss in the event that you insist your bedding accompanies your dog.

Not at all! We provide a premium diet of Royal Canin Kibble, served once daily according to your pets weight and nutritional needs.

If you’d prefer to bring your pets food from home, that is absolutely fine, just be aware a small storage and corkage fee may apply.

Please chat with our reception team when booking to discuss your preferences.

Unfortunately, no amount of supervision or hygiene practices can completely eliminate the presence of Canine Cough. Just like human colds and Flu’s the virus is unpredictable even in the cleanest environment.

While we insist that all our canine guests are adequately immunized before staying with us, this does not stop the presence of canine cough. The common signs of Canine Cough are:

• • persistent dry coughing
  
• • gagging
  
• • fever
  
• • eye and nasal discharge
  
• • lethargy
  
• • sneezing and snorting
  

If you’re concerned your dog may have Canine Cough, we recommend reaching out to your veterinarian immediately.

If there are any concerns about Canine Cough at our facility, we will immediately isolate the dog and perform rigorous cleaning processes around the resort on top of the already thorough daily cleaning methods we have in place.

Sydney Petlands will not be held accountable in the event that an animal contracts the virus but will make every attempt to make sure the pet is comfortable and treatment is sought. Any veterinarian fees will be billed to the corresponding owner.

Just like us on holidays, pets can lose weight from being more active or occasionally gain a little from extra indulgence!

To keep an eye on your pet’s health, we use vet quality scales to weigh all pets on arrival and departure. We regularly monitor weight to ensure your pet is maintaining a healthy body condition.

If your pet's stay includes a pet postcard, or you've purchased one as part of our additional guest services, you will receive an email notification to alert you when it is ready to view. For more instructions on pet postcards, please visit our Pet Postcard Guide

Of course! We are happy to show you around.

We allow tours from Monday – Saturday. Please enquire with our reception staff or book online

Unfortunately, we cannot accommodate tours during any School Holiday period, Public Holidays or Sundays.

In the unlikely event that your pet requires veterinary treatment during their stay we will attempt to contact you or your listed emergency contact on the telephone numbers provided and seek instructions. If we are unable to reach you on the telephone, we will attempt to contact you via the email address provided and seek instructions. If we are still unable to make contact through these methods, we will make a decision based on the welfare and best interest of the pet.

Should your pet require veterinary treatment, they will be taken to the local vet for which a fee will be charged for transport and time spent at the vet. Please note after hours or public holidays incur additional charges. Should you request to have your pet taken to your treating vet, further charges will apply.

Please note that all veterinary fees are the responsibility of the owner and must be paid on presentation of the invoice.

Yes, for everyones safety, all dogs must arrive on lead and cats and small pets must be secured in individual carriers.

Leads and collars are returned to the client upon check-in, so please remember to bring them back with you at pick-up time. This helps us ensure a smooth and safe handover for all pets.

Dogs and cats over the age of 10 are considered senior guests.

Senior guests typically require more attention from our team during their stay as they generally have more pre-existing medical conditions than our younger guests.

We require a fit to board letter for all guests over the age of 10 to ensure our facilities are right for your fur-baby. This letter is required to be updated every 3 months.

If your senior pet has a number of medical conditions, gets very stressed in new situations or is not an experienced boarder, you may want to consider alternative options such as a home pet-sitting service. If you do need to board your pet outside of the home and they have a serious or unpredictable medical condition, your veterinarian may be a better choice, as they will be able to spot an impending crisis quickly and take the appropriate action.

Our Sydney Petlands Doggy Daycare operates Monday - Saturday during normal operating hours:

• • Monday – Friday: 8am - 12noon & 1pm - 5pm
• • Saturday: 8am – 12noon & 1pm - 4pm

We are closed on all public holidays.

Daycare may be unavailable during peak periods such as School Holidays, Easter and Christmas due to high boarding demand.

We recommend enquiring with our reception team ahead of time to confirm availability during these busy periods.

For the safety and wellbeing of all our furry guests, federal and state laws require dogs attending licensed daycare facilities to have up-to-date vaccinations. Please ensure your dog has a current C5 vaccine, which protects against Distemper, Hepatitis, Parvovirus, Bordetella and Canine Cough.

You’ll just need to bring the original vaccination certificate on your first visit and provide an updated copy every 12 months. No refunds or credits can be issued if vaccinations aren’t current by the time of your booking.

Yes! Our Social Daycare is perfect for dogs who enjoy playing with other pups. They will be matched with similar dogs based on size, age and play style for a fun and safe experience.

For dogs who prefer human company or need a quieter environment, we also offer Private Daycare with one-on-one enrichment activities with our Pet Nannies.

We accept Visa, MasterCard, AMEX, Eftpos, Cash & Online (via portal). We ask that your account is paid at the start of your pets stay and that any extensions are to be paid at time of notification.

A 25% non-refundable booking confirmation fee is required to secure your pet's stay.

Full details of payment terms can be found in our Boarding Terms

Of course! We are happy to show you around.

We allow tours from Monday – Saturday. Please enquire with our reception staff or book online

Unfortunately, we cannot accommodate tours during any School Holiday period, Public Holidays or Sundays.

Yes! Our Cosy Cattery is fully indoors and climate controlled year-round to keep your feline friend comfortable in every season.

Yes! All cats in our Cosy Cattery get the chance to enjoy individual playtime with our Pet Nannies.

They will have access to a range of enrichment including cat trees, scratching posts, interactive toys and our sunny indoor catio space to explore and lounge in.

We tailor their playtime to their personality, whether they love a game of chase or prefer a sun-soaked nap.

We are open:

• • Monday – Friday: 8am – 5pm *
• • Saturday: 8am – 4pm *
• • Sunday: 2pm – 5pm *
• We are closed between 12pm – 1pm on all of these days.

We are closed on all public holidays.

Please note, before or after hours pickup and drop off services are strictly prohibited for the safety and well-being of our guests and employees. These conditions are not negotiable.

In the event our services are rendered outside of our office hours, a fee will be payable in the amount of $350.00 per hour outside of opening hours (minimum 1 hour charge). The option to offer any service outside of our office hours remain at the sole discretion of the company.

Of course! We are happy to show you around.

We allow tours from Monday – Saturday. Please enquire with our reception staff or book online

Unfortunately, we cannot accommodate tours during any School Holiday period, Public Holidays or Sundays.

We accept Visa, MasterCard, AMEX, Eftpos, Cash & Online (via portal). We ask that your account is paid at the start of your pets stay and that any extensions are to be paid at time of notification.

A 25% non-refundable booking confirmation fee is required to secure your pet's stay.

Full details of payment terms can be found in our Boarding Terms

We kindly ask that you leave your pets toys and blankets at home. Our resort is fully stocked with plenty of toys, soft bedding and enrichment items to keep your furry friend comfortable and entertained during their stay.

This also helps us avoid any lost or damaged personal items.

Sydney Petlands will accept no responsibility for damage or loss in the event that you insist your bedding accompanies your cat.

Absolutely yes. It is federal and respective state law for any cat or dog visiting a licensed boarding kennel to have their appropriate vaccinations. No refunds or credits will be given should these not be up to date by time of booking.

Dogs All our canine guests require a C5 vaccine which covers Distemper, Hepatitis, Parvovirus, Bordetella & Canine Cough. The original vaccination certificate is required on arrival and then every 12 months when it is updated.

Cats All our feline guests require a minimum of F3. This vaccine covers Feline Enteritis, Rhinotracheitis Virus and Calici Virus which both cause Cat Flu. The vaccination certificate is required on arrival and then every 12 months when it is updated.

In the unlikely event that your pet requires veterinary treatment during their stay we will attempt to contact you or your listed emergency contact on the telephone numbers provided and seek instructions. If we are unable to reach you on the telephone, we will attempt to contact you via the email address provided and seek instructions. If we are still unable to make contact through these methods, we will make a decision based on the welfare and best interest of the pet.

Should your pet require veterinary treatment, they will be taken to the local vet for which a fee will be charged for transport and time spent at the vet. Please note after hours or public holidays incur additional charges. Should you request to have your pet taken to your treating vet, further charges will apply.

Please note that all veterinary fees are the responsibility of the owner and must be paid on presentation of the invoice.

If your pet's stay includes a pet postcard, or you've purchased one as part of our additional guest services, you will receive an email notification to alert you when it is ready to view. For more instructions on pet postcards, please visit our Pet Postcard Guide

Dogs and cats over the age of 10 are considered senior guests.

Senior guests typically require more attention from our team during their stay as they generally have more pre-existing medical conditions than our younger guests.

We require a fit to board letter for all guests over the age of 10 to ensure our facilities are right for your fur-baby. This letter is required to be updated every 3 months.

If your senior pet has a number of medical conditions, gets very stressed in new situations or is not an experienced boarder, you may want to consider alternative options such as a home pet-sitting service. If you do need to board your pet outside of the home and they have a serious or unpredictable medical condition, your veterinarian may be a better choice, as they will be able to spot an impending crisis quickly and take the appropriate action.

Yes, for everyones safety, all dogs must arrive on lead and cats and small pets must be secured in individual carriers.

Leads and collars are returned to the client upon check-in, so please remember to bring them back with you at pick-up time. This helps us ensure a smooth and safe handover for all pets.

We are open:

• • Monday – Friday: 8am – 5pm *
• • Saturday: 8am – 4pm *
• • Sunday: 2pm – 5pm *
• We are closed between 12pm – 1pm on all of these days.

We are closed on all public holidays.

Please note, before or after hours pickup and drop off services are strictly prohibited for the safety and well-being of our guests and employees. These conditions are not negotiable.

In the event our services are rendered outside of our office hours, a fee will be payable in the amount of $350.00 per hour outside of opening hours (minimum 1 hour charge). The option to offer any service outside of our office hours remain at the sole discretion of the company.

In the unlikely event that your pet requires veterinary treatment during their stay we will attempt to contact you or your listed emergency contact on the telephone numbers provided and seek instructions. If we are unable to reach you on the telephone, we will attempt to contact you via the email address provided and seek instructions. If we are still unable to make contact through these methods, we will make a decision based on the welfare and best interest of the pet.

Should your pet require veterinary treatment, they will be taken to the local vet for which a fee will be charged for transport and time spent at the vet. Please note after hours or public holidays incur additional charges. Should you request to have your pet taken to your treating vet, further charges will apply.

Please note that all veterinary fees are the responsibility of the owner and must be paid on presentation of the invoice.

Yes, your pets have the good fortune of having one of our wonderful staff members monitor them around the clock. We have a live-in on site staff member so if there’s any activity during the night that needs to be investigated, we are there to ensure happy cats and dogs around the clock.

If your pet requires medication, we need to ensure that the medication is professionally prescribed and labelled by the attending veterinarian. In addition, you will also be required to ensure that we have ample supply for your pet during their stay.

We do charge an administration fee as it can be a timely practice to ensure that the medication has been correctly applied or swallowed. We are unable to administer injectable medications, such as insulin. However, we can provide medications in tablet or liquid form.

We do insist that prior to boarding your pet that parasite control has been applied to your pet to ensure the spread of fleas, worms or ticks do not compromise the stay of other guests. Paralysis ticks are prevalent along the East Coast of Australia and tick treatment will need to be given to cover your pet during their entire stay. Please check with us to ensure we accept the treatment method.

Please notify our team of any medical conditions and medication requirements for your pet prior to arrival.

Yes! Their accommodation is fully indoors and climate controlled year-round to keep them happy and comfortable in every season.

Yes, we do ask that you bring your own small pets usual diet from home. We follow your feeding schedule using food from home to help your pet feel comfortable and at ease.

We will refrigerate and store everything as needed to maintain their routine and health.

Absolutely! You are more than welcome to bring small toys and comfort items for your small pet. We aim to make their stay as familiar as possible. Just be sure to clearly label any belongings you would like returned.

Sydney Petlands will accept no responsibility for damage or loss in the event that you insist your bedding accompanies your small pet.

We are open:

• • Monday – Friday: 8am – 5pm *
• • Saturday: 8am – 4pm *
• • Sunday: 2pm – 5pm *
• We are closed between 12pm – 1pm on all of these days.

We are closed on all public holidays.

Please note, before or after hours pickup and drop off services are strictly prohibited for the safety and well-being of our guests and employees. These conditions are not negotiable.

In the event our services are rendered outside of our office hours, a fee will be payable in the amount of $350.00 per hour outside of opening hours (minimum 1 hour charge). The option to offer any service outside of our office hours remain at the sole discretion of the company.

Yes, for everyones safety, all dogs must arrive on lead and cats and small pets must be secured in individual carriers.

Leads and collars are returned to the client upon check-in, so please remember to bring them back with you at pick-up time. This helps us ensure a smooth and safe handover for all pets.

Of course! We are happy to show you around.

We allow tours from Monday – Saturday. Please enquire with our reception staff or book online

Unfortunately, we cannot accommodate tours during any School Holiday period, Public Holidays or Sundays.

We accept Visa, MasterCard, AMEX, Eftpos, Cash & Online (via portal). We ask that your account is paid at the start of your pets stay and that any extensions are to be paid at time of notification.

A 25% non-refundable booking confirmation fee is required to secure your pet's stay.

Full details of payment terms can be found in our Boarding Terms

Not at all! We provide a premium diet of Royal Canin Kibble, served once daily according to your pets weight and nutritional needs.

If you’d prefer to bring your pets food from home, that is absolutely fine, just be aware a small storage and corkage fee may apply.

Please chat with our reception team when booking to discuss your preferences.

In the unlikely event that your pet requires veterinary treatment during their stay we will attempt to contact you or your listed emergency contact on the telephone numbers provided and seek instructions. If we are unable to reach you on the telephone, we will attempt to contact you via the email address provided and seek instructions. If we are still unable to make contact through these methods, we will make a decision based on the welfare and best interest of the pet.

Should your pet require veterinary treatment, they will be taken to the local vet for which a fee will be charged for transport and time spent at the vet. Please note after hours or public holidays incur additional charges. Should you request to have your pet taken to your treating vet, further charges will apply.

Please note that all veterinary fees are the responsibility of the owner and must be paid on presentation of the invoice.

If your pet requires medication, we need to ensure that the medication is professionally prescribed and labelled by the attending veterinarian. In addition, you will also be required to ensure that we have ample supply for your pet during their stay.

We do charge an administration fee as it can be a timely practice to ensure that the medication has been correctly applied or swallowed. We are unable to administer injectable medications, such as insulin. However, we can provide medications in tablet or liquid form.

We do insist that prior to boarding your pet that parasite control has been applied to your pet to ensure the spread of fleas, worms or ticks do not compromise the stay of other guests. Paralysis ticks are prevalent along the East Coast of Australia and tick treatment will need to be given to cover your pet during their entire stay. Please check with us to ensure we accept the treatment method.

Please notify our team of any medical conditions and medication requirements for your pet prior to arrival.

Just like us on holidays, pets can lose weight from being more active or occasionally gain a little from extra indulgence!

To keep an eye on your pet’s health, we use vet quality scales to weigh all pets on arrival and departure. We regularly monitor weight to ensure your pet is maintaining a healthy body condition.

Dogs and cats over the age of 10 are considered senior guests.

Senior guests typically require more attention from our team during their stay as they generally have more pre-existing medical conditions than our younger guests.

We require a fit to board letter for all guests over the age of 10 to ensure our facilities are right for your fur-baby. This letter is required to be updated every 3 months.

If your senior pet has a number of medical conditions, gets very stressed in new situations or is not an experienced boarder, you may want to consider alternative options such as a home pet-sitting service. If you do need to board your pet outside of the home and they have a serious or unpredictable medical condition, your veterinarian may be a better choice, as they will be able to spot an impending crisis quickly and take the appropriate action.

Unfortunately, no amount of supervision or hygiene practices can completely eliminate the presence of Canine Cough. Just like human colds and Flu’s the virus is unpredictable even in the cleanest environment.

While we insist that all our canine guests are adequately immunized before staying with us, this does not stop the presence of canine cough. The common signs of Canine Cough are:

• • persistent dry coughing
  
• • gagging
  
• • fever
  
• • eye and nasal discharge
  
• • lethargy
  
• • sneezing and snorting
  

If you’re concerned your dog may have Canine Cough, we recommend reaching out to your veterinarian immediately.

If there are any concerns about Canine Cough at our facility, we will immediately isolate the dog and perform rigorous cleaning processes around the resort on top of the already thorough daily cleaning methods we have in place.

Sydney Petlands will not be held accountable in the event that an animal contracts the virus but will make every attempt to make sure the pet is comfortable and treatment is sought. Any veterinarian fees will be billed to the corresponding owner.

If your pet's stay includes a pet postcard, or you've purchased one as part of our additional guest services, you will receive an email notification to alert you when it is ready to view. For more instructions on pet postcards, please visit our Pet Postcard Guide