In any normal circumstance, your pet will have an amazing time with us and will return happy and healthy, however sometimes for no particular reason, things can happen with our pets and to us. This is the serious side that we unfortunately have to discuss so we are clear and transparent in the event something happens. We recommend pet owners consider pet insurance in any event as rising costs in pet treatments can be heavy on some families.
All pets must have their respective current vaccinations as required by Federal and State laws and approved veterinary certification must be shown as required to administration prior to check in. Vaccinations should be given to pets 10 days prior to entering our facility. Parasite protection is encouraged at all times, however tick treatment is insisted upon and must be covered for the entire stay. Sydney Petlands will not accept any responsibility for canine cough, fleas, worms or ticks as these are preventable either through your vaccinations or parasite protection methods. Sydney Petlands has the right to refuse any animal not vaccinated or for any reason whatsoever.
All boarding fees are charged per calendar day and not per night. Any extension to your pets stay must be arranged by credit card at the time of contact with Sydney Petlands to ensure that the stay is covered and open communication.
Any pet considered abandoned at the resort will be handed over to a rescue facility or sold to recover any expenses. We will make every attempt to contact the owner, emergency contact, family members or agents of the pets prior to any action, however after seven days of no contact we will act on this. In addition we will hand over the outstanding debt to a collection agency for recovery.
Sydney Petlands will take all necessary care and utilise best industry practices to ensure a happy and comfortable stay for your pet, however we will not accept responsibility for sickness, injury, death, loss or accidental loss during your pets stay. You as the pet owner will also accept Sydney Petlands professional discretion in selecting an appropriate veterinarian to monitor and treat your pet in the event we cannot contact you or must act in a serious and urgent matter.
In response to the above, you agree to hold harmless employees, officers and agents from any and all liability of any nature, for injury, sickness, death or damage to your pets and or property during your pets stay at Sydney Petlands
You as the pets owner will be responsible for any additional fees, costs or charges if your pet requires veterinarian attention during its stay for any reason. You are also responsible for your pets behaviour to ensure that a true account of your pets behaviour has been discussed with our administration team prior to their stay. This will ensure that any aggressive behaviours are discussed and agreed on to ensure the safety of all staff and any other guest.
Loss or damage to bedding, leads & collars and toys will not be the responsibility of Sydney Petlands as we cannot guarantee how your pet will treat it during their stay.
We know all of this sounds hardline, however it is a standard agreement that any pet care facility will have in place.